Cancellation Policy

This website is supplied by HeraHaven ("we", "us", and "our").

What this policy applies to

This cancellation policy relates to your use of the website.

Subscription Cancellation within 7 days

1. Customers have the right to cancel their subscription and request a full refund within 7 days of making their payment, given that they have not spent more than 7 luna.

Subscription Cancellation after 7 Days

1. Subscription cancellation requests made after the 7-day period will be effective at the end of the current billing period.

Request a Subscription Cancellation

1. To request a refund, customers should send an email to [email protected] detailing their request.
2. Refund requests must include the customer's account information and the reason for cancellation.

Luna Package Cancellation

1. All Luna Package purchases are final and non-refundable.

Recurring Payment Cancellation

1. All recurring (monthly and yearly) subscription plan purchases are final and non-refundable.