Cancellation Policy
This website is supplied by HeraHaven ("we", "us", and "our").
What this policy applies to
This cancellation policy relates to your use of the website.
Subscription Cancellation within 7 days
- Customers have the right to cancel their subscription and request a full refund within 7 days of making their payment, given that they have not spent more than 7 luna.
Subscription Cancellation after 7 Days
- Subscription cancellation requests made after the 7-day period will be effective at the end of the current billing period.
Request a Subscription Cancellation
- To request a refund, customers should send an email to [email protected] detailing their request.
- Refund requests must include the customer's account information and the reason for cancellation.
Luna Package Cancellation
- All Luna Package purchases are final and non-refundable.
Recurring Payment Cancellation
- All recurring (monthly and yearly) subscription plan purchases are final and non-refundable.